Fashion Shopping Platform ZAFUL Cut Out Mediocre Suppliers

ZAFUL clear product SKU, model information, add tracking supplier’s information in PDM system

Following establishing photography team, hire foreign models to shoot product images and ceased cooperation with suppliers of low-quality products or images last year, By the end of April, all the products on ZAFUL.com featured the only one SKU. And all vendors information can be found in the Product Data Management (PDM) system. ZAFUL believes that showing quality products and truth images play a very important role in extending a company reputation over all customers, especially for new users.

“The speed is a bit slow, yet,” said ZAFUL’s Marketing Manager Sara Lau “We did put a lot of focus on making sure the payment is security and the return and refund get easier. We used to be too confident and dependent on our suppliers. but with the fast increasing of customers and order volumes, things were a bit off the normal track. However, our desire to offer high quality and true images has always been firmly determined. and now, it succeeds.”

In the upper right corner of each product page of ZAFUL, there is a corresponding SKU number, which can be found in ZAFUL’s PDM (Product Data Management) system. It allows staff to track the product corresponds to the researcher and buyer, model information of the picture, copywriting and suppliers’ information and so on. For the supplier, ZAFUL PDM system added a score function, which through product quality, supplier inventory, stocking and sales dimensions to rate suppliers. Suppliers with low scores will be rejected.

“We only work with vendors that reflect our values of honesty, quality, and trust. We will end relationships with any suppliers that do not meet our standards. This standard is more stringent than in 2016. We not only to control the quality of products in the sample inspection time and pictures but also keep continuous supervise suppliers with the use of the scoring system in the follow-up cooperation.”

About ZAFUL’s pictures and photograph team

in 2016, there was a prosperity in clothing e-commerce market. it attracted a large number of entrants, which led to the market began to chaos and caused a series of cross-border shopping problems. cheap quality, inconsistency between the photo and product are the main accused issues. many e-retailers are affected. There is a desired necessity to enhance the brand awareness.

ZAFUL set up their own photography group, hire foreign models. “Before 2017, We have fulfilled our promise, that is, all products which need to showcased are showed by ZAFUL models and photographed by ZAFUL. 70% of the product images were taken by the company’s photography team.”

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Is Zaful A Scam Site?

First of all, let’s find out what is scam? Collins English Dictionary said scam is a fraudulent business scheme or a swindle. In other words, if you try to swindle someone by means of a trick, then you are a scam.scam

Is Zaful a scam site? In other words, if Zaful try to swindle customers by means of a trick? I must say “No”. Because Zaful didn’t try to swindle her customers. And then, why rumors about Zaful scam spread online? The answer is internet. Online shopping always go with risk, sometimes customers received the items different from you want, or the after-sale service didn’t satisfied them. It’s normal to write complaints on internet. But that doesn’t mean Zaful is a scam. Here is a general instruction of how Zaful will resolve customer complaints.

On Zaful, there are 2 kinds of quality issues that customers may encounter:

  There is a great quality issue that the item cannot be used any more.

※  There is no obvious quality issue, but the item’s quality doesn’t meet customer’s expectations.

Customer’s satisfaction remains Zaful’s priority. Once problems from customers are confirmed, Zaful will try its best to resolve the issue to customer’s satisfaction. 

What are important and necessary for Zaful to check and confirm the issue?

It will be helpful if customers provide below information when submitting the ticket to the support center:

  • The related item codes ( sku ) indicated in the outer package or the website links of defective products
  • Clear pictures of the item and its package in good lightingpictures of the item 1 pictures of the item2What resolutions can Zaful offer concerning to quality issues?Regarding quality issues at different extent, Zaful will offer different resolutions according to its warranty and return policy.
    • Resolutions to Great Quality issue

    For either clothes, shoes or something else that have great quality issues such as there are Physical damages or holes that make the product useless, Zaful will offer below possible resolutions:

    For item price under USD 50

    ① Full refund of the product value on Zaful wallet with extra points sent (without return )

    ② Full refund of the product value on original payment account (without return )

    ③ Resend a new item with registered postal service for free (without return )

    Please keep in mind that contacting Zaful within 30 days of receiving the product.

    For item price more than USD 50

    ① Return the item back to us for an exchange of a new item with free shipping

    ② Return the item back to us for a full refund of product value either on Zaful wallet or on the original payment account

    ③ Keep the item and accept partial refund of the product value on Zaful wallet or on the original payment account

    • Regarding minor quality issues such as poor quality materials not as expectations, stains, zipper defects, ripped or torn, Zaful will offer below possible resolutions according to order amount.

    For item price under USD 50 with minor quality issue

    ① Full refund of the order amount on Zaful wallet with extra points sent (without return)

    ② Full refund of the order amount on original payment account (without return )

    For item price more than USD 50 with minor quality issue

    ① Return the item back to us for an exchange of a new item with free shipping

    ② Return the item back to us for a full refund of product value either on Zaful wallet or on the original payment account

    ③ Keep the item and accept partial refund of the product value on Zaful wallet or on the original payment account

    Please keep in mind that contacting Zaful within 30 days of receiving the products.

     

    How does Zaful process the return?

    Step one, Zaful will provide the return address and an RMA form with detailed notices in it.

    Step two, Customers download the document and fill in the necessary information in the form.

    Step three, Customer put the authorized document in the package, provide the return tracking number or any return receipt for Zaful.

  • 1-1 RMA
    1-1 RMA
    YOUR GUARANTEE
    1-2 YOUR GUARANTEE
    IMPORTANT ADDITION NOTES
    1-3 IMPORTANT ADDITION NOTES

    IMPORTANT RETURN NOTES

    All returns must be reviewed and authorized by Zaful’s Customer Service Team.Returned items without RMA form will not be accepted.

    All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.

    Zaful do not accept product return and exchange for the following items: clearance items, discounted items, intimates, underwear, socks, tights, swimwear, earrings, and all items listed under the swimwear, hair accessories and beauty categories.

    Additional Notes

    Customers can also choose to resend other items in Zaful.com once they return the item back to Zaful.

    If there is any price difference, Zaful will either refund it or ask for payment once the new item is more expensive.

    The new item’s sku or the website links are appreciated here.

    All above information just prove one thing, that is Zaful never try to swindle someone by means of a trick. Maybe her products or customer service didn’t let everyone satisfy, but Zaful return policy and customer service all prove that ZAFUL IS NOT A SCAM.

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