ZAFUL Reviews And Complaints About Size

A woman is a born shopaholic. Internet provides the convenience for lovely shopaholics. But it’s usually for most of us worry about size when shopping online. If a online store is not located in our country, we will worry more about it. ZAFUL, a international online store, is located in China. It is the store we worry more about. If we buy ZAFUL clothes with wrong size, is it hard for us to process returning? can we get our money back? I have return the product back, but ZAFUL did not give me refund, is ZAFUL a scam? All these are customer questions about ZAFUL.zafulIn the summer of 2016, ZAFUL swimwear became hot sale, followed it is customer complaints for ZAFUL size issue. “DONNOT BUY IT, ZAFUL swimwear is too small for me”, “ZAFUL is a scam, My usual size is extra small and i choose a small size swimwear on ZAFUL, but it’s still small for me”, all these customer reviews and complaints for ZAFUL size were copied from resellerrating.com which is a reviews sites.reviews

Is ZAFUL really a scam due to these complaints for ZAFUL size? What we need know about it’s size?

Sizes may vary due to different countries or areas. ZAFUL is located in China, and its items are all from China. I am a Chinese, based on my understanding of Chinese clothing, I know Chinese clothing are for Asia people who are usually petite than American or European people. In return, When i go to H&M or Zara, i also choose a smaller size than my usual size.

Sizes may vary due to different styles or suppliers. ZAFUL clothes are not a brand, they are brands from different vendors, so they may have different size chart. What we need to do is check on the size chart of every item we interested carefully on ZAFUL.comsize-chart

Although your explanation is reasonable, I’ve bought a wrong size swimwear from ZAFUL, what should i do?

Contacting ZAFUL customer service. ZAFUL provide email contacting, phone number contacting and live chat contacting. You may said i am a scam for this too simple answer. Well, let me detailed describe it .

ZAFUL Complaint 1: I ordered the wrong size item, how can ZAFUL fix it?

In this case, you should contact ZAFUL customer service asap (call them or use live chat). If your order was not shipped out, congratulation to you, ZAFUL customer service will help you to change the size. But if unfortunately, your order was shipped out before you contact ZAFUL, ZAFUL customer service can change it for you. what you could do is just wait patiently for the package delivery. Once you received the item, try it. If it fits well, then you have to do nothing. But if it’s not, you can contact ZAFUL after-sale customer service and ask for help. In this case, ZAFUL will offer you some compensation depends on your order. If the value of your order is no more than 50 USD, ZAFUL will offer you a full refund without any condition. In addition, you do not have to send the wrong size item back to them. What great customer service it is!

ZAFUL Complaint 2: i order a small size dress, but ZAFUL send me a extra small size, is ZAFUL a scam?

In few cases, ZAFUL may sent you wrong size items. But if it happened, can we define ZAFUL is a scam? No. ZAFUL ships thousands of orders every day to all over the world, among these orders, there may exist on wrong. If ZAFUL sent you a wrong item, contact ZAFUL customer service, you will get 100% refund without any doubt.zaful-2

Is ZAFUL a scam of legit? What’s your opinion? Pls leave your tips, reviews or complaints here. All your comments are the motivation for my writing.

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Is Zaful Legit? Safe? or a Scam?

Nowadays, online shopping has became an important part of our life. Without shopping online freely, choices will be severely limited.

When you decide to buy something online, firstly, you maybe go to the stores or websites we have been very familiar with. Because you think they are legit and safe.

You may hear about Zaful recently—a website selling trendy fashion clothing with affordable prices. You love the clothes deeply. However, you are still hesitating. You are questioning that “Is Zaful Legit? Safe? or a Scam?” It is hard to make a decision to buy from Zaful before you consider it is legit and safe.

This article, based on Zaful, will give my answers of “Is Zaful Legit? Safe? or a Scam?”. Hope it can help to decide whether Zaful is a safe website or not. you would like to purchase freely.

Is Zaful Legit or a Scam?

When visiting Zaful, firstly you may consider that “Is Zaful Legit or a Scam”. No one would like to get caught in scams with their money. Absolutely, Zaful itself is a legit site. Zaful is a registered company that has been around for many years. It has very loyal buyers, sellers and employees. Everyday, thousands of customers all around the world receive their beloved items from it.

Is Zaful Safe to Browse?

When you browse a new website, you may have the concern that “Is it safe? Is it a scam? Will it stole my information?” When i browse Zaful.com, what i found on the bottom of it is Zaful is certified by “DMCA Protected” and “McAfee SECURE”. Also, Zaful stated that it has a very comprehensive privacy policy to keep your information safe. It seemly that Zaful is not a scam.mcafee-secure

Is Safe to Pay on Zaful? How Zaful Ensure the Money is Safe after Paying?

When you decide to buy something from Zaful, what you care most may be the security of payment. Is safe to pay on Zaful? Or is it a scam and will steal our money?

Essentially, to ensure payment security is to choose a secure payment method. Zaful has provide a series of secure payment options to you, such as Paypal, credit card via paypal, credit card, wire transfer and western union. You can choose any of them as you trust.

To protect everyone form a small number of unauthorized credit card cases, Zaful has set up a comprehensive anti-fraud procedure to make sure every transaction is authorized by the account holder. That’s why some customers have been asked to finish the payment verification.

If you doubt the safety of credit card verification, Standing in the position of a customer, zaful suggest you to pay online orders via a verified Paypal account as it is very safe and convenient for online payment. What’s more, Paypal has a very humanistic buyer protection policy which can protect you rights and interests better.

Now, you may start to believe that Zaful is legit, safe and not a scam.

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What Is Zaful’s 30-Day Moneyback Announcement?

ZAFUL, a online store that has become synonymous with fashion apparel and accessories, claimed that they tracked customer reviews and complaints, and do sth to improve customer experiences based on these feedback. Recently, zaful give a commitment with a 30-day moneyback policy.30-day-moneyback-polic

From June this year, the new policy makes it possible for the buyers of ZAFUL to get a full refund or re-dispatch of products that are priced below US$50 if customers contact zaful within 30 days of receiving the product.

  1. The policy of unconditional resend or refund for orders under $50 if just a temporary policy. But a manager of Zaful said in a news report that zaful has certainly brought this offer as a temporary policy, but it is highly unlikely that this policy would change anytime soon. And for the prices of almost zaful products are under US$50, anybody could avail this offer as barring a few.

Maybe what changes zaful did will defeat the rumor that zaful is a scam. More discussion about whether zaful is a scam or legit will be posted here.

Related References:

Is Zaful Legit and Safe?

ZAFUL Rearticulated Its Quality Control Commitments with 30-Day Moneyback Announcement

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ZAFUL scam? Did It Really Not Answer Our Phone Intentionally?

Some reviews and complaints sites like ripoff report said ZAFUL is a scam and did not answer customers phone. Really? Lets check on ZAFUL telephone number info and discuss this problem.

Time zone

If we do not check on it carefully, we may miss the important information, that is TIME ZONE. Pls note that ZAFUL phone is work only at 07:30 to 18:00(UTC). It’s neither American time nor other countries’ time which are not in UTC+8.telephone-number

UTC+8 means 8 hours faster than UTC time. UTC-8 means 8 hours slower than UTC time. I will take American for a example. There is no American state in UTC+8 time zone. If we call ZAFUL at 7:30 in USA time zone, we may not contact them.

My reviews

When do we Call ZAFUL right? Take Atlantic for a example, Its time zone is UTC-4.

7:30(UTC+8)=7:30-8-4(UTC-4)=19:30(UTC-4).

18:00(UTC+8)=18:00-8-4(UTC-4)=6:00(UTC-4).

then, if you are in Atlantic and want a ZAFUL telephone contact, call it from 19:30 to next day of 6:00.

So, if someone judge ZAFUL as a scam for this point, i will hold my opinion “ZAFUL is not a scam”. More debate about whether ZAFUL is a scam or safe will posted in my article. Any reviews and complaints for ZAFUL will be encouraged to let me, thank you for your time.

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Zaful is NOT a Scam

Is Zaful scam? Maybe not. Zaful is a online retailer of clothing. Bikinis from Zaful are very popular among young women. Every day, thousands of customers receive their beloved items with super quality and afford prices form Zaful.

Zaful is not a scam. In order to ensure the financial security of every customer, Zaful has set up a professional team named Risk Control to make sure every transaction is made or authorized by the payment account holder.

  1. Why am I being Asked to “Verify” My Payment after I have Paid the Money?

Some customers may receive a email asking them to verify their payments after the money has been transferred already. Some customers may feel confused. “I ALREADY GAVE YOU MY PAYMENT DETAILS – WHY DOES ZAFUL NEED ANYTHING MORE?” Zaful has receive my payment, why does it still hold my order, what does it want to do indeed?

This is because your order has been held for a standard anti-fraud check by Zaful. Please rest assured Zaful just want to ensure the safety of your money.

Sometimes, unfortunately, thieves gain access to people’s credit card details or Paypal accounts. The thieves often try to use the stolen details to pay for products bought online. When you pay us your credit card or bank card payment is processed BY A THIRD PARTY (IE PAYPAL, GC OR OTHER PAYMENT COMPANIES) AND NOT BY ZAFUL DIRECTLY. THEREFORE WE HAVE NOT SEEN ANY OF YOUR FINANCIAL DETAILS OR YOUR CREDIT CARD DETAILS.

This is why Zaful has to confirm whether the payment was authorized by the payment account holder or not. To protect everyone against a small number of fraudsters, Zaful has to apply these payments ID verification checks randomly.

Checking more details here: http://www.zaful.com/m-article.htm?id=100

2.Why Zaful NOT Verifythe Payment before Getting My Money?

Payment verification is a common practice for online stores to make sure all transactions are authorized by the payment account holder. The goal is to prevent fraud and ensure customers payment safety and security for both buyers and sellers.

Zaful cannot review the information until the payment process is completed. Payment safety and security can only be assessed once received. This verification procedure is necessary only once to make sure the payment has been authorized by you.

3.The Privacy Policy——How ZafulProtect My Privacy after Getting My Personal Information?

Zaful wants you to have an enjoyable shopping experience and while it is necessary for Zaful to collect certain personal information. When you purchase products on Zaful, Zaful may ask you for personal information, such as your name, email address, gender, age or birth date, zip code, country, IP address, browser information, social media name, telephone number, billing address, shipping address, credit card number and so on. Zaful uses this information to process your orders and to communicate with you about the status of your membership, orders, and other transactions with Zaful.

Zaful’s server stores some of these information so that placing future orders will be quicker and easier. BUT, it should be emphasized that Zaful will not sell, rent or disclose your information to any third parties.

If you have provide the requested documents to verify your payment, Zaful will delete all the documents immediately after finishing the payment verification. The goal of payment verification is to make sure all transactions are authorized by the payment account holder, NOT gathering customers’ information. Zaful guarantees that your documents WILL NOT BE STORED, SOLD, RENTED OR DISCLOSED TO ANY THIRD PARTIES.

4.Paypal Never Insist Me to Verify My Paypal Account, Why Zaful Insist Me to Do That?

At this time Paypal may not insist you that verify your account. However, if one day there is refund on your Paypal account, or request that an order be shipped to another address, you may have a Paypal inquiry. To avoid these trouble, Zaful kindly ask you to verify your Paypal account.

It’s quiet normal that customers complaint that a online store is a scam as they are unable to touch the real items when they decide to buy, let alone a online store from another country. But before consider Zaful as a scam, please kindly check the safety of Zaful online payment, the privacy policy, shipping, return policy and so on. And you will find that Zaful is a safe and legit online store, not a scam. It is quiet different from what the rumors has said.

Beware that a scam website will do nothing for you. Zaful ensures the payment security and keep the information privacy for you. More information about this debate will be posted on this website.

 

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Is Zaful a Scam?- about Zaful Shipping

Is Zaful a scam? It’s a question comes from someone don’t know Zaful. And Zaful didn’t answer it before, now it’s time to face this question and prove that Zaful is not a scam based on zaful shipping.

Who is Zaful?

Zaful is an online shop to offer a select choice of clothing, shoes, accessories and more to deck out your wardrobe with style. Zaful own QC team will inspect carefully your items one by one before Zaful ship them to you. That means Zaful provides global customers with fashion competitive products at low factory direct prices.zaful

How to find these adorable fashion clothes?Please check here: www.zaful.com

Customers satisfaction is Zaful priority! 

Real Zaful reviews like following post will be found on Zaful.com or other reviews website.

http://www.zaful.com/white-flounce-off-the-shoulder-blouse-p_192688.html

http://www.resellerratings.com/store/zaful

 

zaful reviews1 zaful reviews2 zaful reviews3

Satisfactory shipping and superb customer service

Shipping advantages: Compared with other sites, Zaful has its advantages on shipping.zaful shipping advantages

 

As you can see:

Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is out of Zaful control. Normal service resumes immediately after each holiday.

Special case on shipping :

If you have not received your package based on the above estimates, what will you do, and how does Zaful to solve it? This case is very rare. Though so, it happens occasionally.

If this happened, contact Zaful. Zaful offers an amazing service on this special case and here ( http://www.zaful.com/contact-us/ ),a very professional support team is ready to serve you.

For messages, Zaful promises that all customers can get a reply in 24 hours at most. Most messages can be replied in one hour.

Let take this case as an example and here are steps to solve this case:solution

 

Is Zaful a scam ?

Is Zaful a scam? Absolutely not. All Zaful’s products, shipping and customer service are proved one thing, that is Zaful Is Not A Scam. Zaful can not stop the rumor spreads on the internet, what Zaful want to is just do its best improve the service to let you enjoy the shopping on Zaful.

If you like this post, share it with your friends.

 

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Is Zaful a Scam?

Zaful, certified “secured” by renowned E-commerce service providers such as “McAfee” and “DMCA”, is a properly registered company that has been around for 8 years.

It operates in good faith, providing exceptional value, quality, and superb customer service and offering a select choice of clothing, shoes, accessories and more to deck out your wardrobe with style.

Zaful always stands at the customer’s perspective, in order to serve the customer well, Zaful establishes its Customer Service System, comprehensive Return Warranty, strict Item Quality Checking, and veritable Posted Pictures, putting the customer’s rights first all the time.

Ⅰ. How is the Customer Service System?

Zaful offers 24/7 customer service support through email and live chat so that the Customer Service can be able to resolve any issues customers may have in a timely manner.

Zaful has Pre-sale Customer Service called Live Chat and Hotline 1-720-346-9332,it also has after-Sale Customer Service called Support Center.The customer can click the icon on the right of Zaful website to contact the Live Chat for the pre-sale problems and check this link https://support.zaful.com/faq/index/index to contact the Support Center for the after-sale prblems.

Customer service representatives working for Zafulare not just highly dedicated to helping customers, they are also highly trained. Zaful has an extensive training program to make sure each new representative is able to work independently at company expectations. New employees are assigned a tenured customer service representative to act as their mentor. They will watch live calls by the companies best and then take calls themselves. Once employees are tenured and experienced they will still have their skills sharpened. Mandatory monthly workshops take place at all call centers and employees go through exercises to help maintain the training they have received. Weekly coaching is also given to any employee needing extra help. All of this work makes customers are extremely happy with the service they receive.

How can a scam website do such a considerate Customer Service System for the customer? Is zaful a scam? No, it is definitely not.

Ⅱ. What is the comprehensive Return Warranty?

Zaful provides the customer with 30-day unconditional exchange or refund for orders under $50 http://www.zaful.com/returns/ .

1.From the day the customer receives the item, the customer has 30 days to contact Zaful to return the faulty item. Zaful authorizes return for the following types of defects: poor quality materials, stains, zipper defects, ripped or torn, obvious color difference, major difference between the product’s picture on the website and the product received.

The return process in 3 steps:The return process

①. The customer explains the problem with clear picture taken in good lighting or recording a short video. Sending these details to Support Center along with order number and SKU (product) number.
②. Zaful After-sale Customer Service studies the customer’s case.
③. Zaful After-sale Customer Service resolves it.

2.For the non-receipt case under $50,the customer can contact Zaful After-sale Customer Service to get the resolutions at the shipping deadline.Zaful After-sale Customer Service will confirm the case with the customer and related inner team first, then giving the refund or reshipment option to the customer.

The resolution for non-receipt in 3 steps:
①. The customer explains that non-receipt case

②. Zaful After-sale Customer Service studies the customer’s case.
③. Zaful After-sale Customer Service resolves it.

Is Zaful a scam? No, it is absolutely not. Why do a fake website provide this comprehensive return warranty for the customer?

How is the strict Item Quality Checking and veritable Posted Pictures?

All of Zaful products are manufactured by third-party vendors and suppliers. Zaful has strict supplier selection criteria and follows a four-step vendor assessment process that includes reviewing product quality, inspecting factories and production processes, verifying certifications, and implementing an ongoing process for continuing assessments and feedback.

Zaful takes the following actions to guarantee the items’quality and posted pictures:

1.100% quality assurance, wherein all Zaful products will be inspected in-house before shipping, to ensure all consumers receive the high-quality items that they expect.

2.In-house advertising, in which Zaful will photograph 100% of the items sold on its websites to ensure accurate representation of its products.Zaful is dedicated to honesty, quality, and trust, and welcomes feedback and suggestions as it continues to develop its international business offering direct-to-consumer affordable fashion. Is zaful a scam? How can it be a scam?

Ⅳ. The Real Feedback of the Customers.

1.The following stastic comes from zaful’s reciews system. Also you can find others prodect reviews from zaful’s real customer.reviews 1

reviews2

 

2. Zaful owned 8.89/10 ratings based on customer reviews,the following statistics come from http://www.resellerratings.com/store/zaful.customer reviews lifetime rating

Example 1:Example 1Example 2:Example 2Example 3:Example 3Example 4:Example 4

Is Zaful a Scam again? No, it is not. The above information shows that. Zaful exports Chinese products all over the world, utilizing different sales platforms in a variety of regions in order to best service its customers and markets and to provide its customers direct access to affordable fashion and products, which takes the great benefits into the consideration.

 

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