A woman is a born shopaholic. Internet provides the convenience for lovely shopaholics. But it’s usually for most of us worry about size when shopping online. If a online store is not located in our country, we will worry more about it. ZAFUL, a international online store, is located in China. It is the store we worry more about. If we buy ZAFUL clothes with wrong size, is it hard for us to process returning? can we get our money back? I have return the product back, but ZAFUL did not give me refund, is ZAFUL a scam? All these are customer questions about ZAFUL.In the summer of 2016, ZAFUL swimwear became hot sale, followed it is customer complaints for ZAFUL size issue. “DONNOT BUY IT, ZAFUL swimwear is too small for me”, “ZAFUL is a scam, My usual size is extra small and i choose a small size swimwear on ZAFUL, but it’s still small for me”, all these customer reviews and complaints for ZAFUL size were copied from resellerrating.com which is a reviews sites.
Is ZAFUL really a scam due to these complaints for ZAFUL size? What we need know about it’s size?
Sizes may vary due to different countries or areas. ZAFUL is located in China, and its items are all from China. I am a Chinese, based on my understanding of Chinese clothing, I know Chinese clothing are for Asia people who are usually petite than American or European people. In return, When i go to H&M or Zara, i also choose a smaller size than my usual size.
Sizes may vary due to different styles or suppliers. ZAFUL clothes are not a brand, they are brands from different vendors, so they may have different size chart. What we need to do is check on the size chart of every item we interested carefully on ZAFUL.com
Although your explanation is reasonable, I’ve bought a wrong size swimwear from ZAFUL, what should i do?
Contacting ZAFUL customer service. ZAFUL provide email contacting, phone number contacting and live chat contacting. You may said i am a scam for this too simple answer. Well, let me detailed describe it .
ZAFUL Complaint 1: I ordered the wrong size item, how can ZAFUL fix it?
In this case, you should contact ZAFUL customer service asap (call them or use live chat). If your order was not shipped out, congratulation to you, ZAFUL customer service will help you to change the size. But if unfortunately, your order was shipped out before you contact ZAFUL, ZAFUL customer service can change it for you. what you could do is just wait patiently for the package delivery. Once you received the item, try it. If it fits well, then you have to do nothing. But if it’s not, you can contact ZAFUL after-sale customer service and ask for help. In this case, ZAFUL will offer you some compensation depends on your order. If the value of your order is no more than 50 USD, ZAFUL will offer you a full refund without any condition. In addition, you do not have to send the wrong size item back to them. What great customer service it is!
ZAFUL Complaint 2: i order a small size dress, but ZAFUL send me a extra small size, is ZAFUL a scam?
In few cases, ZAFUL may sent you wrong size items. But if it happened, can we define ZAFUL is a scam? No. ZAFUL ships thousands of orders every day to all over the world, among these orders, there may exist on wrong. If ZAFUL sent you a wrong item, contact ZAFUL customer service, you will get 100% refund without any doubt.
Is ZAFUL a scam of legit? What’s your opinion? Pls leave your tips, reviews or complaints here. All your comments are the motivation for my writing.