Is Zaful a Scam?

ZAFUL SCAM

Zaful, certified “secured” by renowned E-commerce service providers such as “McAfee” and “DMCA”, is a properly registered company that has been around for 8 years.

It operates in good faith, providing exceptional value, quality, and superb customer service and offering a select choice of clothing, shoes, accessories and more to deck out your wardrobe with style.

Zaful always stands at the customer’s perspective, in order to serve the customer well, Zaful establishes its Customer Service System, comprehensive Return Warranty, strict Item Quality Checking, and veritable Posted Pictures, putting the customer’s rights first all the time.

Ⅰ. How is the Customer Service System?

Zaful offers 24/7 customer service support through email and live chat so that the Customer Service can be able to resolve any issues customers may have in a timely manner.

Zaful has Pre-sale Customer Service called Live Chat and Hotline 1-720-346-9332,it also has after-Sale Customer Service called Support Center.The customer can click the icon on the right of Zaful website to contact the Live Chat for the pre-sale problems and check this link https://support.zaful.com/faq/index/index to contact the Support Center for the after-sale prblems.

Customer service representatives working for Zafulare not just highly dedicated to helping customers, they are also highly trained. Zaful has an extensive training program to make sure each new representative is able to work independently at company expectations. New employees are assigned a tenured customer service representative to act as their mentor. They will watch live calls by the companies best and then take calls themselves. Once employees are tenured and experienced they will still have their skills sharpened. Mandatory monthly workshops take place at all call centers and employees go through exercises to help maintain the training they have received. Weekly coaching is also given to any employee needing extra help. All of this work makes customers are extremely happy with the service they receive.

How can a scam website do such a considerate Customer Service System for the customer? Is zaful a scam? No, it is definitely not.

Ⅱ. What is the comprehensive Return Warranty?

Zaful provides the customer with 30-day unconditional exchange or refund for orders under $50 http://www.zaful.com/returns/ .

1.From the day the customer receives the item, the customer has 30 days to contact Zaful to return the faulty item. Zaful authorizes return for the following types of defects: poor quality materials, stains, zipper defects, ripped or torn, obvious color difference, major difference between the product’s picture on the website and the product received.

The return process in 3 steps:The return process

①. The customer explains the problem with clear picture taken in good lighting or recording a short video. Sending these details to Support Center along with order number and SKU (product) number.
②. Zaful After-sale Customer Service studies the customer’s case.
③. Zaful After-sale Customer Service resolves it.

2.For the non-receipt case under $50,the customer can contact Zaful After-sale Customer Service to get the resolutions at the shipping deadline.Zaful After-sale Customer Service will confirm the case with the customer and related inner team first, then giving the refund or reshipment option to the customer.

The resolution for non-receipt in 3 steps:
①. The customer explains that non-receipt case

②. Zaful After-sale Customer Service studies the customer’s case.
③. Zaful After-sale Customer Service resolves it.

Is Zaful a scam? No, it is absolutely not. Why do a fake website provide this comprehensive return warranty for the customer?

How is the strict Item Quality Checking and veritable Posted Pictures?

All of Zaful products are manufactured by third-party vendors and suppliers. Zaful has strict supplier selection criteria and follows a four-step vendor assessment process that includes reviewing product quality, inspecting factories and production processes, verifying certifications, and implementing an ongoing process for continuing assessments and feedback.

Zaful takes the following actions to guarantee the items’quality and posted pictures:

1.100% quality assurance, wherein all Zaful products will be inspected in-house before shipping, to ensure all consumers receive the high-quality items that they expect.

2.In-house advertising, in which Zaful will photograph 100% of the items sold on its websites to ensure accurate representation of its products.Zaful is dedicated to honesty, quality, and trust, and welcomes feedback and suggestions as it continues to develop its international business offering direct-to-consumer affordable fashion. Is zaful a scam? How can it be a scam?

Ⅳ. The Real Feedback of the Customers.

1.The following stastic comes from zaful’s reciews system. Also you can find others prodect reviews from zaful’s real customer.reviews 1

reviews2

 

2. Zaful owned 8.89/10 ratings based on customer reviews,the following statistics come from http://www.resellerratings.com/store/zaful.customer reviews lifetime rating

Example 1:Example 1Example 2:Example 2Example 3:Example 3Example 4:Example 4

Is Zaful a Scam again? No, it is not. The above information shows that. Zaful exports Chinese products all over the world, utilizing different sales platforms in a variety of regions in order to best service its customers and markets and to provide its customers direct access to affordable fashion and products, which takes the great benefits into the consideration.

 

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