Fashion Shopping Platform ZAFUL Cut Out Mediocre Suppliers

ZAFUL clear product SKU, model information, add tracking supplier’s information in PDM system

Following establishing photography team, hire foreign models to shoot product images and ceased cooperation with suppliers of low-quality products or images last year, By the end of April, all the products on ZAFUL.com featured the only one SKU. And all vendors information can be found in the Product Data Management (PDM) system. ZAFUL believes that showing quality products and truth images play a very important role in extending a company reputation over all customers, especially for new users.

“The speed is a bit slow, yet,” said ZAFUL’s Marketing Manager Sara Lau “We did put a lot of focus on making sure the payment is security and the return and refund get easier. We used to be too confident and dependent on our suppliers. but with the fast increasing of customers and order volumes, things were a bit off the normal track. However, our desire to offer high quality and true images has always been firmly determined. and now, it succeeds.”

In the upper right corner of each product page of ZAFUL, there is a corresponding SKU number, which can be found in ZAFUL’s PDM (Product Data Management) system. It allows staff to track the product corresponds to the researcher and buyer, model information of the picture, copywriting and suppliers’ information and so on. For the supplier, ZAFUL PDM system added a score function, which through product quality, supplier inventory, stocking and sales dimensions to rate suppliers. Suppliers with low scores will be rejected.

“We only work with vendors that reflect our values of honesty, quality, and trust. We will end relationships with any suppliers that do not meet our standards. This standard is more stringent than in 2016. We not only to control the quality of products in the sample inspection time and pictures but also keep continuous supervise suppliers with the use of the scoring system in the follow-up cooperation.”

About ZAFUL’s pictures and photograph team

in 2016, there was a prosperity in clothing e-commerce market. it attracted a large number of entrants, which led to the market began to chaos and caused a series of cross-border shopping problems. cheap quality, inconsistency between the photo and product are the main accused issues. many e-retailers are affected. There is a desired necessity to enhance the brand awareness.

ZAFUL set up their own photography group, hire foreign models. “Before 2017, We have fulfilled our promise, that is, all products which need to showcased are showed by ZAFUL models and photographed by ZAFUL. 70% of the product images were taken by the company’s photography team.”

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ZAFUL, A Month Later, Still No Parcel

Notice about Delays Caused by Heavy Rain in Australia

News from Australian post office: the Western Australia issued a weather forecast, sustained heavy rain will lead to flooding. And it will cause the water level of the flood and river intersections to be unpredictable. So, recently the delivery of parcels arrived in some region of Western Australia may lead to delays, please the Platform Business Unit And Customer Service Team to do the appropriate preparation and explain to customer whom consulted where their order about the delay. Thank you!

Logistics Department

February 14, 2017

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Is Zaful Legit? Safe? or a Scam?

Nowadays, online shopping has became an important part of our life. Without shopping online freely, choices will be severely limited.

When you decide to buy something online, firstly, you maybe go to the stores or websites we have been very familiar with. Because you think they are legit and safe.

You may hear about Zaful recently—a website selling trendy fashion clothing with affordable prices. You love the clothes deeply. However, you are still hesitating. You are questioning that “Is Zaful Legit? Safe? or a Scam?” It is hard to make a decision to buy from Zaful before you consider it is legit and safe.

This article, based on Zaful, will give my answers of “Is Zaful Legit? Safe? or a Scam?”. Hope it can help to decide whether Zaful is a safe website or not. you would like to purchase freely.

Is Zaful Legit or a Scam?

When visiting Zaful, firstly you may consider that “Is Zaful Legit or a Scam”. No one would like to get caught in scams with their money. Absolutely, Zaful itself is a legit site. Zaful is a registered company that has been around for many years. It has very loyal buyers, sellers and employees. Everyday, thousands of customers all around the world receive their beloved items from it.

Is Zaful Safe to Browse?

When you browse a new website, you may have the concern that “Is it safe? Is it a scam? Will it stole my information?” When i browse Zaful.com, what i found on the bottom of it is Zaful is certified by “DMCA Protected” and “McAfee SECURE”. Also, Zaful stated that it has a very comprehensive privacy policy to keep your information safe. It seemly that Zaful is not a scam.mcafee-secure

Is Safe to Pay on Zaful? How Zaful Ensure the Money is Safe after Paying?

When you decide to buy something from Zaful, what you care most may be the security of payment. Is safe to pay on Zaful? Or is it a scam and will steal our money?

Essentially, to ensure payment security is to choose a secure payment method. Zaful has provide a series of secure payment options to you, such as Paypal, credit card via paypal, credit card, wire transfer and western union. You can choose any of them as you trust.

To protect everyone form a small number of unauthorized credit card cases, Zaful has set up a comprehensive anti-fraud procedure to make sure every transaction is authorized by the account holder. That’s why some customers have been asked to finish the payment verification.

If you doubt the safety of credit card verification, Standing in the position of a customer, zaful suggest you to pay online orders via a verified Paypal account as it is very safe and convenient for online payment. What’s more, Paypal has a very humanistic buyer protection policy which can protect you rights and interests better.

Now, you may start to believe that Zaful is legit, safe and not a scam.

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ZAFUL scam? Did It Really Not Answer Our Phone Intentionally?

Some reviews and complaints sites like ripoff report said ZAFUL is a scam and did not answer customers phone. Really? Lets check on ZAFUL telephone number info and discuss this problem.

Time zone

If we do not check on it carefully, we may miss the important information, that is TIME ZONE. Pls note that ZAFUL phone is work only at 07:30 to 18:00(UTC). It’s neither American time nor other countries’ time which are not in UTC+8.telephone-number

UTC+8 means 8 hours faster than UTC time. UTC-8 means 8 hours slower than UTC time. I will take American for a example. There is no American state in UTC+8 time zone. If we call ZAFUL at 7:30 in USA time zone, we may not contact them.

My reviews

When do we Call ZAFUL right? Take Atlantic for a example, Its time zone is UTC-4.

7:30(UTC+8)=7:30-8-4(UTC-4)=19:30(UTC-4).

18:00(UTC+8)=18:00-8-4(UTC-4)=6:00(UTC-4).

then, if you are in Atlantic and want a ZAFUL telephone contact, call it from 19:30 to next day of 6:00.

So, if someone judge ZAFUL as a scam for this point, i will hold my opinion “ZAFUL is not a scam”. More debate about whether ZAFUL is a scam or safe will posted in my article. Any reviews and complaints for ZAFUL will be encouraged to let me, thank you for your time.

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Zaful is NOT a Scam

Is Zaful scam? Maybe not. Zaful is a online retailer of clothing. Bikinis from Zaful are very popular among young women. Every day, thousands of customers receive their beloved items with super quality and afford prices form Zaful.

Zaful is not a scam. In order to ensure the financial security of every customer, Zaful has set up a professional team named Risk Control to make sure every transaction is made or authorized by the payment account holder.

  1. Why am I being Asked to “Verify” My Payment after I have Paid the Money?

Some customers may receive a email asking them to verify their payments after the money has been transferred already. Some customers may feel confused. “I ALREADY GAVE YOU MY PAYMENT DETAILS – WHY DOES ZAFUL NEED ANYTHING MORE?” Zaful has receive my payment, why does it still hold my order, what does it want to do indeed?

This is because your order has been held for a standard anti-fraud check by Zaful. Please rest assured Zaful just want to ensure the safety of your money.

Sometimes, unfortunately, thieves gain access to people’s credit card details or Paypal accounts. The thieves often try to use the stolen details to pay for products bought online. When you pay us your credit card or bank card payment is processed BY A THIRD PARTY (IE PAYPAL, GC OR OTHER PAYMENT COMPANIES) AND NOT BY ZAFUL DIRECTLY. THEREFORE WE HAVE NOT SEEN ANY OF YOUR FINANCIAL DETAILS OR YOUR CREDIT CARD DETAILS.

This is why Zaful has to confirm whether the payment was authorized by the payment account holder or not. To protect everyone against a small number of fraudsters, Zaful has to apply these payments ID verification checks randomly.

Checking more details here: http://www.zaful.com/m-article.htm?id=100

2.Why Zaful NOT Verifythe Payment before Getting My Money?

Payment verification is a common practice for online stores to make sure all transactions are authorized by the payment account holder. The goal is to prevent fraud and ensure customers payment safety and security for both buyers and sellers.

Zaful cannot review the information until the payment process is completed. Payment safety and security can only be assessed once received. This verification procedure is necessary only once to make sure the payment has been authorized by you.

3.The Privacy Policy——How ZafulProtect My Privacy after Getting My Personal Information?

Zaful wants you to have an enjoyable shopping experience and while it is necessary for Zaful to collect certain personal information. When you purchase products on Zaful, Zaful may ask you for personal information, such as your name, email address, gender, age or birth date, zip code, country, IP address, browser information, social media name, telephone number, billing address, shipping address, credit card number and so on. Zaful uses this information to process your orders and to communicate with you about the status of your membership, orders, and other transactions with Zaful.

Zaful’s server stores some of these information so that placing future orders will be quicker and easier. BUT, it should be emphasized that Zaful will not sell, rent or disclose your information to any third parties.

If you have provide the requested documents to verify your payment, Zaful will delete all the documents immediately after finishing the payment verification. The goal of payment verification is to make sure all transactions are authorized by the payment account holder, NOT gathering customers’ information. Zaful guarantees that your documents WILL NOT BE STORED, SOLD, RENTED OR DISCLOSED TO ANY THIRD PARTIES.

4.Paypal Never Insist Me to Verify My Paypal Account, Why Zaful Insist Me to Do That?

At this time Paypal may not insist you that verify your account. However, if one day there is refund on your Paypal account, or request that an order be shipped to another address, you may have a Paypal inquiry. To avoid these trouble, Zaful kindly ask you to verify your Paypal account.

It’s quiet normal that customers complaint that a online store is a scam as they are unable to touch the real items when they decide to buy, let alone a online store from another country. But before consider Zaful as a scam, please kindly check the safety of Zaful online payment, the privacy policy, shipping, return policy and so on. And you will find that Zaful is a safe and legit online store, not a scam. It is quiet different from what the rumors has said.

Beware that a scam website will do nothing for you. Zaful ensures the payment security and keep the information privacy for you. More information about this debate will be posted on this website.

 

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Is Zaful A Scam Site?

First of all, let’s find out what is scam? Collins English Dictionary said scam is a fraudulent business scheme or a swindle. In other words, if you try to swindle someone by means of a trick, then you are a scam.scam

Is Zaful a scam site? In other words, if Zaful try to swindle customers by means of a trick? I must say “No”. Because Zaful didn’t try to swindle her customers. And then, why rumors about Zaful scam spread online? The answer is internet. Online shopping always go with risk, sometimes customers received the items different from you want, or the after-sale service didn’t satisfied them. It’s normal to write complaints on internet. But that doesn’t mean Zaful is a scam. Here is a general instruction of how Zaful will resolve customer complaints.

On Zaful, there are 2 kinds of quality issues that customers may encounter:

  There is a great quality issue that the item cannot be used any more.

※  There is no obvious quality issue, but the item’s quality doesn’t meet customer’s expectations.

Customer’s satisfaction remains Zaful’s priority. Once problems from customers are confirmed, Zaful will try its best to resolve the issue to customer’s satisfaction. 

What are important and necessary for Zaful to check and confirm the issue?

It will be helpful if customers provide below information when submitting the ticket to the support center:

  • The related item codes ( sku ) indicated in the outer package or the website links of defective products
  • Clear pictures of the item and its package in good lightingpictures of the item 1 pictures of the item2What resolutions can Zaful offer concerning to quality issues?Regarding quality issues at different extent, Zaful will offer different resolutions according to its warranty and return policy.
    • Resolutions to Great Quality issue

    For either clothes, shoes or something else that have great quality issues such as there are Physical damages or holes that make the product useless, Zaful will offer below possible resolutions:

    For item price under USD 50

    ① Full refund of the product value on Zaful wallet with extra points sent (without return )

    ② Full refund of the product value on original payment account (without return )

    ③ Resend a new item with registered postal service for free (without return )

    Please keep in mind that contacting Zaful within 30 days of receiving the product.

    For item price more than USD 50

    ① Return the item back to us for an exchange of a new item with free shipping

    ② Return the item back to us for a full refund of product value either on Zaful wallet or on the original payment account

    ③ Keep the item and accept partial refund of the product value on Zaful wallet or on the original payment account

    • Regarding minor quality issues such as poor quality materials not as expectations, stains, zipper defects, ripped or torn, Zaful will offer below possible resolutions according to order amount.

    For item price under USD 50 with minor quality issue

    ① Full refund of the order amount on Zaful wallet with extra points sent (without return)

    ② Full refund of the order amount on original payment account (without return )

    For item price more than USD 50 with minor quality issue

    ① Return the item back to us for an exchange of a new item with free shipping

    ② Return the item back to us for a full refund of product value either on Zaful wallet or on the original payment account

    ③ Keep the item and accept partial refund of the product value on Zaful wallet or on the original payment account

    Please keep in mind that contacting Zaful within 30 days of receiving the products.

     

    How does Zaful process the return?

    Step one, Zaful will provide the return address and an RMA form with detailed notices in it.

    Step two, Customers download the document and fill in the necessary information in the form.

    Step three, Customer put the authorized document in the package, provide the return tracking number or any return receipt for Zaful.

  • 1-1 RMA
    1-1 RMA
    YOUR GUARANTEE
    1-2 YOUR GUARANTEE
    IMPORTANT ADDITION NOTES
    1-3 IMPORTANT ADDITION NOTES

    IMPORTANT RETURN NOTES

    All returns must be reviewed and authorized by Zaful’s Customer Service Team.Returned items without RMA form will not be accepted.

    All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.

    Zaful do not accept product return and exchange for the following items: clearance items, discounted items, intimates, underwear, socks, tights, swimwear, earrings, and all items listed under the swimwear, hair accessories and beauty categories.

    Additional Notes

    Customers can also choose to resend other items in Zaful.com once they return the item back to Zaful.

    If there is any price difference, Zaful will either refund it or ask for payment once the new item is more expensive.

    The new item’s sku or the website links are appreciated here.

    All above information just prove one thing, that is Zaful never try to swindle someone by means of a trick. Maybe her products or customer service didn’t let everyone satisfy, but Zaful return policy and customer service all prove that ZAFUL IS NOT A SCAM.

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Is Zaful a Scam?- about Zaful Shipping

Is Zaful a scam? It’s a question comes from someone don’t know Zaful. And Zaful didn’t answer it before, now it’s time to face this question and prove that Zaful is not a scam based on zaful shipping.

Who is Zaful?

Zaful is an online shop to offer a select choice of clothing, shoes, accessories and more to deck out your wardrobe with style. Zaful own QC team will inspect carefully your items one by one before Zaful ship them to you. That means Zaful provides global customers with fashion competitive products at low factory direct prices.zaful

How to find these adorable fashion clothes?Please check here: www.zaful.com

Customers satisfaction is Zaful priority! 

Real Zaful reviews like following post will be found on Zaful.com or other reviews website.

http://www.zaful.com/white-flounce-off-the-shoulder-blouse-p_192688.html

http://www.resellerratings.com/store/zaful

 

zaful reviews1 zaful reviews2 zaful reviews3

Satisfactory shipping and superb customer service

Shipping advantages: Compared with other sites, Zaful has its advantages on shipping.zaful shipping advantages

 

As you can see:

Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is out of Zaful control. Normal service resumes immediately after each holiday.

Special case on shipping :

If you have not received your package based on the above estimates, what will you do, and how does Zaful to solve it? This case is very rare. Though so, it happens occasionally.

If this happened, contact Zaful. Zaful offers an amazing service on this special case and here ( http://www.zaful.com/contact-us/ ),a very professional support team is ready to serve you.

For messages, Zaful promises that all customers can get a reply in 24 hours at most. Most messages can be replied in one hour.

Let take this case as an example and here are steps to solve this case:solution

 

Is Zaful a scam ?

Is Zaful a scam? Absolutely not. All Zaful’s products, shipping and customer service are proved one thing, that is Zaful Is Not A Scam. Zaful can not stop the rumor spreads on the internet, what Zaful want to is just do its best improve the service to let you enjoy the shopping on Zaful.

If you like this post, share it with your friends.

 

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Is Zaful a Scam?

Zaful, certified “secured” by renowned E-commerce service providers such as “McAfee” and “DMCA”, is a properly registered company that has been around for 8 years.

It operates in good faith, providing exceptional value, quality, and superb customer service and offering a select choice of clothing, shoes, accessories and more to deck out your wardrobe with style.

Zaful always stands at the customer’s perspective, in order to serve the customer well, Zaful establishes its Customer Service System, comprehensive Return Warranty, strict Item Quality Checking, and veritable Posted Pictures, putting the customer’s rights first all the time.

Ⅰ. How is the Customer Service System?

Zaful offers 24/7 customer service support through email and live chat so that the Customer Service can be able to resolve any issues customers may have in a timely manner.

Zaful has Pre-sale Customer Service called Live Chat and Hotline 1-720-346-9332,it also has after-Sale Customer Service called Support Center.The customer can click the icon on the right of Zaful website to contact the Live Chat for the pre-sale problems and check this link https://support.zaful.com/faq/index/index to contact the Support Center for the after-sale prblems.

Customer service representatives working for Zafulare not just highly dedicated to helping customers, they are also highly trained. Zaful has an extensive training program to make sure each new representative is able to work independently at company expectations. New employees are assigned a tenured customer service representative to act as their mentor. They will watch live calls by the companies best and then take calls themselves. Once employees are tenured and experienced they will still have their skills sharpened. Mandatory monthly workshops take place at all call centers and employees go through exercises to help maintain the training they have received. Weekly coaching is also given to any employee needing extra help. All of this work makes customers are extremely happy with the service they receive.

How can a scam website do such a considerate Customer Service System for the customer? Is zaful a scam? No, it is definitely not.

Ⅱ. What is the comprehensive Return Warranty?

Zaful provides the customer with 30-day unconditional exchange or refund for orders under $50 http://www.zaful.com/returns/ .

1.From the day the customer receives the item, the customer has 30 days to contact Zaful to return the faulty item. Zaful authorizes return for the following types of defects: poor quality materials, stains, zipper defects, ripped or torn, obvious color difference, major difference between the product’s picture on the website and the product received.

The return process in 3 steps:The return process

①. The customer explains the problem with clear picture taken in good lighting or recording a short video. Sending these details to Support Center along with order number and SKU (product) number.
②. Zaful After-sale Customer Service studies the customer’s case.
③. Zaful After-sale Customer Service resolves it.

2.For the non-receipt case under $50,the customer can contact Zaful After-sale Customer Service to get the resolutions at the shipping deadline.Zaful After-sale Customer Service will confirm the case with the customer and related inner team first, then giving the refund or reshipment option to the customer.

The resolution for non-receipt in 3 steps:
①. The customer explains that non-receipt case

②. Zaful After-sale Customer Service studies the customer’s case.
③. Zaful After-sale Customer Service resolves it.

Is Zaful a scam? No, it is absolutely not. Why do a fake website provide this comprehensive return warranty for the customer?

How is the strict Item Quality Checking and veritable Posted Pictures?

All of Zaful products are manufactured by third-party vendors and suppliers. Zaful has strict supplier selection criteria and follows a four-step vendor assessment process that includes reviewing product quality, inspecting factories and production processes, verifying certifications, and implementing an ongoing process for continuing assessments and feedback.

Zaful takes the following actions to guarantee the items’quality and posted pictures:

1.100% quality assurance, wherein all Zaful products will be inspected in-house before shipping, to ensure all consumers receive the high-quality items that they expect.

2.In-house advertising, in which Zaful will photograph 100% of the items sold on its websites to ensure accurate representation of its products.Zaful is dedicated to honesty, quality, and trust, and welcomes feedback and suggestions as it continues to develop its international business offering direct-to-consumer affordable fashion. Is zaful a scam? How can it be a scam?

Ⅳ. The Real Feedback of the Customers.

1.The following stastic comes from zaful’s reciews system. Also you can find others prodect reviews from zaful’s real customer.reviews 1

reviews2

 

2. Zaful owned 8.89/10 ratings based on customer reviews,the following statistics come from http://www.resellerratings.com/store/zaful.customer reviews lifetime rating

Example 1:Example 1Example 2:Example 2Example 3:Example 3Example 4:Example 4

Is Zaful a Scam again? No, it is not. The above information shows that. Zaful exports Chinese products all over the world, utilizing different sales platforms in a variety of regions in order to best service its customers and markets and to provide its customers direct access to affordable fashion and products, which takes the great benefits into the consideration.

 

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